FAQs
General Questions
What types of products can your vending machines sell?
Our machines are versatile and can vend a wide variety of products — from puffs to pouches, accessories and small retail items. Each model’s capacity and configuration can be customized based on your needs.
Are your vending machines suitable for businesses outside the U.S.?
Yes. We can ship internationally to most countries. Please contact us to confirm availability, shipping costs, and customs requirements for your region.
Do your machines require internet access?
Yes, all of our smart vending machines require Wi-Fi or a mobile hotspot connection to operate the software, process payments, and update inventory in real time.
Do you offer wholesale or bulk pricing?
Yes. We provide special pricing for bulk orders or business operators purchasing multiple machines. Email us at sales@puffstand.com for a quote.
Is training provided?
Each purchase includes setup guidance, software tutorials, and remote support to ensure you’re confident in managing your vending business.
Shipping & Delivery
How long does shipping take?
Each machine has its own shipping and handling timeframe listed on the product page. Handling includes secure packaging, software setup, and testing prior to shipment.
How are machines shipped?
All vending machines are securely crated in wooden packaging to ensure safe transport. We use trusted freight carriers and provide tracking once the shipment leaves our warehouse.
Do you ship internationally?
Yes, we ship to most countries. International shipping times vary depending on customs clearance and destination.
Warranty & Support
What is covered under the warranty?
Our limited warranty covers internal components such as motors, sensors, wiring, and software functionality. It also includes the card reader and communication hardware.
What is not covered?
Vandalism, cosmetic damage, natural disasters, or unauthorized repairs are not covered under warranty.
How do I request warranty service?
Contact support@puffstand.com with your order number, photos, and a description of the issue. Our team will assist with troubleshooting or replacement parts.
Software & Operation
How do I manage products and pricing?
You can easily update product listings, images, videos, and prices from your computer or smartphone using our built-in management software.
Is there a software subscription fee?
Each machine includes one year of free software access, after which the renewal fee is $60 per year.
Can I monitor my sales remotely?
Yes! You can view real-time sales data, restock alerts, and inventory updates from your web or mobile dashboard.
Can I add an ID scanner or bill acceptor?
Yes, these are available as optional add-ons. The ID scanner ensures compliance for age-restricted sales (21+), while the bill acceptor allows cash transactions.