Shipping policy
Shipping Policy
At Puff Stand, we ensure every vending machine is safely prepared, securely packaged, and shipped with care. Our process guarantees your machine arrives ready to perform.
📦 Shipping & Handling Timeframes
Each vending machine has its own specific shipping and handling timeframe, listed on its product page.
Our process includes:
- Hardware & software setup
- Full quality testing
- Secure protective packaging
- Coordination with trusted carriers
Shipping times may vary depending on the model, customization, and destination.
🌎 Domestic & International Shipping
We ship worldwide using reliable freight and logistics partners.
International customers are responsible for any customs duties, import taxes, or fees.
Please note that Puff Stand is not responsible for customs delays or additional local clearance requirements.
🚚 Freight Delivery
Most machines ship via freight delivery due to their size and weight.
💥 Damaged or Lost Shipments
Inspect your order immediately upon delivery.
If damage is visible:
- Not it with the carrier before signing
- Contact info@puffstand.com within 48 hours
- Include photos or videos
We'll open a case with the carrier and work with you for a quick resolution.
⏳ Delays
While we aim to meet all delivery estimates, unforeseen delays (customs, weather, or logistics congestion) may occur. We’ll keep you informed of any updates.
📞 Contact Us
For any shipping questions or order updates, email us at info@puffstand.com
Our team responds within 1–2 business days.